Contact Us

We're here to help! Whether you have a question about your order, our products, shipping, or returns, our team is ready to assist you.

Customer Support

Email: Thefitnesskitsa@gmail.com

Phone / WhatsApp: 066 290 1308

Support Hours

Our customer support team is available during the following hours:

• Monday – Friday: 8:00 AM – 5:00 PM (SAST)

• Saturday: 9:00 AM – 1:00 PM (SAST)

• Sunday & Public Holidays: Closed

We aim to respond to all email enquiries within 24–48 business hours.

Order Support

To help us assist you as quickly as possible, please include the following information when contacting us:

• Your full name

• Your order number

• A brief description of your enquiry

• Photos (if your enquiry relates to a damaged or incorrect item)

Frequently Asked Questions

Before contacting us, you may find the answer in one of our policy pages:

• Shipping Policy

• Return & Refund Policy

• Terms & Conditions

Our Commitment

At FitKit, customer satisfaction is our priority. We are committed to providing high-quality fitness products and responsive customer service. Every enquiry is important to us, and we will do our best to resolve your questions promptly and professionally.

Thank you for choosing FitKit. We appreciate your support and look forward to helping you on your fitness journey.