Shipping policy

Shipping Policy

Last Updated: July 26, 2026

Thank you for shopping with The Fitness Kit. We are committed to delivering your order as quickly and safely as possible.

1. Shipping Locations

We currently ship to addresses within South Africa.

If you are located outside South Africa and would like to place an order, please contact us before purchasing to discuss available shipping options.

2. Order Processing

Orders are processed on business days (Monday to Friday), excluding public holidays.

  • Orders are typically processed within 1–2 business days after payment has been confirmed.

  • During promotional periods, holidays, or high-demand seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email or SMS (where applicable).

3. Delivery Times

Estimated delivery times are:

  • 8-11 Business Days

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

Where applicable, we may offer free shipping on qualifying orders. Any free shipping promotions will be clearly indicated on our website.

5. Delivery Partners

We work with trusted third-party courier companies to deliver your order safely and efficiently.

Once your parcel has been handed to the courier, delivery times are subject to the courier's operations.

6. Order Tracking

Where tracking is available, you will receive a tracking number once your order has been dispatched.

You can use this tracking information to monitor the progress of your delivery.

7. Delivery Requirements

Please ensure that:

  • Your delivery address is accurate and complete.

  • Someone is available to receive the parcel during business hours.

  • A valid contact number is provided.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

8. Failed Deliveries

If a delivery cannot be completed because:

  • No one is available to accept the parcel;

  • The delivery address is incorrect; or

  • The courier cannot gain access to the delivery location,

the courier may attempt a second delivery or return the parcel to us.

Additional shipping charges may apply before the order can be re-shipped.

9. Delivery Delays

While we do our best to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Courier delays

  • Industrial action

  • Power outages

  • Road closures or other unforeseen events

The Fitness Kit is not liable for delays caused by third-party courier services.

10. Damaged or Missing Orders

If your order arrives damaged or appears incomplete, please contact us within 48 hours of receiving your parcel.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and products received

We will investigate the matter and work towards an appropriate resolution.

11. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided during checkout is accurate.

If an incorrect address is supplied:

  • We cannot guarantee that changes can be made after the order has been placed.

  • Any additional courier charges incurred due to address changes or re-delivery may be payable by the customer.

12. Ownership and Risk

Ownership of the products passes to you once full payment has been received and the goods have been delivered.

The risk of loss or damage passes to you upon successful delivery to the nominated delivery address.

13. Questions

If you have any questions regarding shipping or your order, please contact our customer support team using the contact details available on our website.

We appreciate your support and thank you for choosing The Fitness Kit. We look forward to helping you achieve your fitness goals.