Refund policy

Return & Refund Policy

Last Updated: July 26, 2026

At FitKit, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This policy is designed in accordance with the Consumer Protection Act 68 of 2008 (South Africa).

1. Your Right to Return

You may return eligible items within 30 days of receiving your order if:

  • The item is defective or faulty.

  • The wrong item was delivered.

  • The item was damaged during delivery.

  • The item is substantially different from what was advertised.

If any of the above applies, we will gladly repair, replace, or refund the item at no additional cost to you.

2. Change of Mind Returns

If you simply change your mind or ordered the wrong product:

  • You may request a return within 14 days of receiving your order.

  • The item must be:

    • Unused

    • In its original condition

    • In its original packaging

    • Complete with all accessories

Please note:

  • Return shipping costs are the responsibility of the customer unless we made an error with your order.

  • Original shipping charges are non-refundable.

Once we receive and inspect the returned item, we will process your refund or exchange.

3. Defective Products

If your product becomes defective within 6 months of purchase due to a manufacturing fault (and not misuse, neglect, accidental damage, or normal wear and tear), you may choose one of the following remedies in accordance with Section 56 of the Consumer Protection Act:

  • Repair

  • Replacement

  • Full refund

If the same product is repaired and fails again within three months, you may request a replacement or full refund.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been used or are not in a resalable condition, unless they are defective.

Examples include:

  • Used lifting straps

  • Used wrist wraps

  • Used lifting belts

  • Used ankle straps

  • Used towels

  • Used shaker bottles

  • Any product showing signs of wear, sweat, damage, or misuse

This does not affect your statutory rights regarding defective goods.

5. Return Conditions

To qualify for a return, products should:

  • Be in their original packaging where reasonably possible.

  • Include all accessories and components.

  • Not be intentionally damaged or altered.

  • Be accompanied by proof of purchase.

We reserve the right to inspect returned items before approving a refund or exchange.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

7. Exchanges

If you received the wrong item or a defective product, we will gladly exchange it, subject to stock availability.

If the requested replacement is unavailable, you may choose a refund or an alternative product of equal value.

8. Return Shipping

If the return is due to:

  • Our error

  • A defective product

  • A damaged shipment

  • An incorrect item

We will cover the reasonable return shipping costs.

If you are returning an item because you changed your mind, you will be responsible for the return shipping costs.

9. How to Start a Return

To request a return, please contact our support team with:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photos if the item is damaged or defective

We will provide you with the next steps and return instructions.

10. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law. Where there is any inconsistency between this policy and the law, the law will prevail.

Thank you for choosing The Fitness Kit. We appreciate your trust and are committed to providing quality products and excellent customer service.